Privacy / Security, Terms and Conditions
The Xpanda Bra website is provided to you free for your personal use. Any contract for sale of goods between Mamamigo Ltd and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, you and Mamimigo Ltd irrevocably submit to the non-exclusive jurisdiction of the above Courts.
The Xpanda Bra® Guarantee:
We hope that you will be happy with your order but, if you are not, we have a 30 day full refund or exchange policy.Returns received outside these periods may not be accepted, or may only be accepted back but a credit gift voucher to be used on our website maybe issued.
All items must be returned in perfect condition unworn, unwashed with all labels intact complete with original packaging. We will be happy to refund the total price (excluding the delivery cost.If we do issue a refund on postage cost, it will not be for non standard which means you will only be refunded the standard postage cost. or we can send you an exchange. Buyer pays for the return of any items.
When trying on items please avoid make up or lotions coming into contact with them, keep all labels attached until you are sure your item is the correct size, we may refuse returns where it’s obvious this hasn’t been done or labels have been removed.
In the case of unwanted goods being refunded, we will not refund the shipping cost.
Once we have received your Returns we will send you an email to confirm your exchange/refund has been made. Refunds are usually carried out within 5-7 days of receiving your return but please allow for delays during particularly busy periods.
If you are looking to exchange any items no further postage and packaging charges will be incurred.
Please note when returning any items please use our full address and also obtain a certificate of posting, as we cannot be held responsible for parcels lost on return to us. Ensure that all parcels are perfectly sealed and weighed properly so the correct postage is paid, we cannot not be responsible for undelivered items if the sender has not paid the correct postage. Please note that you can return to us via a courier service, insured postal service or any other service that requires a signature upon receipt, but we cannot refund the courier cost.
This does not affect your statutory rights.
We regret that we do not pay for postage, packing or insurance for any item returned to us, this is at the cost of the customer. If you are looking to exchange, we do not charge any further postage or packaging costs.
Late Returns
Return of goods made by you outside the 30 day period must be in a saleable new condition. If in our sole discretion, we decide to accept a late return of goods from you, we reserve the right to make a charge of £4.99 to cover the cost of processing the late return or we may issue you with a credit note. This will be valid for Xpanda bra items. If you have any queries, please don’t hesitate to contact us after this time.
How quickly do we refund returned goods?
We usually process refunds 5-7 days of receipt. If you have not been refunded by the 8th day then please contact us.
Please note if you choose the cheaper post option and your item is lost or goes missing you will have to wait 14 working days before any action is taken to either refund or replace .this is the terms and conditions of the postal service provided by Royal mail . If you choose the tracked signed for option it means your parcel will be delivered quicker and delivery is guaranteed.
Trademarks
Xpanda Bra is a trademark of Mamamigo Ltd within the UK and other countries. Other company names mentioned on our website may be the trademark or registered trademarks of their respective owners.
Copyright
Our website design, text, graphics and images are copyright of Mamamigo Ltd and reproduction of any of these without our prior written permission is strictly prohibited.
Ethical Trading Policy
As a retailer selling bra lingerie, Xpanda Bra is manufactured overseas within the EU, often in communities and countries in the developing world. We respect the different cultures in these countries where our product is produced, and their different levels of development. We believe that there are certain standards that these working environments should meet. We aim to ensure that the Companies manufacturing Xpanda Bra are working to what we believe is to be an acceptable standard and that these standards should be higher where possible.
Mamamigo Ltd works and buys directly from overseas manufacturers. These manufacturers may at times buy from other manufactures. It is in no way possible to control the working environment of everyone in this long chain who maybe involved in some way with Xpanda Bra.
We require our manufacturer to make assurances to us that they are working to these standards required by us. We also agree with our manufacturer when trading with them, that we reserve the right to visit and inspect any workplace involved in the production of Xpanda Bra at any time convenient to us .Where any concerns come to our attention we expect these to be dealt with as quickly and effectively as possible. If we are not completely satisfied we may cease trading with that manufacturer.
We believe that by working in collaboration with our manufacturers in this way we are doing everything we can to ensure minimum standards are met and where possible are exceeded.
Environmental Policy
Mamamigo Ltd aims to reduce our impact on the environment as much as we can. However we recognize that as a retailer and a mail order business, it’s not always easy to be as “green” as we would like. We make sure that all our employees understand that we want to be “greener” and encourage everyone to try to do the following: Be aware of how they use resources in their day to day work and actively looks for ways to reduce the energy or materials, for example, simply ensuring PCs and monitors are switched off overnight or that we don’t print off paper copies of all our documents that are not necessary and try to keep as little paper copies as we can.
We look at new ways to deliver our products and services to customers which reduce environmental impact but maintain the high levels of service which our customers have come to expect from us. For example we don’t use unnecessary packaging for our mail orders to customers and where an order contains multiple items we’ll remove some of the packaging around each item so that our customers don’t have to recycle this. We also try and use as much recyclable materials and packaging as we can, and send emails instead of paper copies via post. We are doing everything that we reasonably can to reduce our impact on natural resources.
Privacy Policy
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by company.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Company may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Please note that Mamamigo Ltd reserves the right to make changes to this privacy policy and to the disclaimer.
Security
Please don’t worry about making payments to us via our payment system. All transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. The secure pages include My Account pages.
The encryption technique we use is standard for e-commerce and is certified and trusted by all popular browsers, operating systems and mobile devices. Therefore any information you send us cannot be read by anyone other than the Xpanda Bra Team regardless of whether you’re using Internet Explorer, or any other browser, you can be confident that our site is safe and secure.